ServiceDesk API User Guide

Please find here all major modification on the API.

05 January 2026
  •  API  Update logic to retrieve only contracts that are either Active or Signed.
  •  API  Expose translations of name of JobStatus, JobType, TaskStatus, TaskType, ContarctStatus, and ContractType
09 July 2025
  •  API  Added api/ContractView/ContractEntitlementsByProject endpoint to fetch all corrective and preventive contracts linked to a project
06 September 2025
  •  API  Support new token authentication for ServiceDesk WordPress Plugin.
05 July 2025
  •  API  Expose bus number in location address if available.
07 June 2024
  •  API  Support to show multiple planning date in the Work-order pending list.
27 February 2024
  •  API  Apply translation for forgot password email.
01 February 2024
  •  API  Adapted to Wello: logo, text, color.
25 September 2023
  •  API  Adapt to not show files of incompleted jobs.
28 July 2023
  •  API  Fix issue of getting task type and task priority when creating task.
27 March 2023
  •  API  Adapt to get technician remarks
14 March 2023
  •  API  Adapt to allow login with alias domain name
19 January 2023
  •  API  Adapt to add/get files that linked to job/task from table db_file or job_files/task_files based on migration status
05 December 2021
  •  API  Added method GetAllJobsLinkToProject to get all child jobs of a root job that is linked to a project
08 November 2021
  •  API  Added entity project_status
07 May 2021
  •  API  Update method GetAll on entity DbFileView to get the document of type 'REPORT' and linked to the job.
21 April 2021
  •  API  Added new method GetCustomizedLogo on entity Layoutsettings
10 August 2020
  •  API  Fixed gridview no contains filter.
10 October 2019
  •  API  Added api login usage feature.
08 October 2019
  •  API  Added entity equipment_brand and equipment_model
03 October 2019
  •  API  Added rootParentid for project filter on entity ProjectView
  •  API  Added SearchByKeyword filter on entity DbAddress
24 September 2019
  •  API  Added project_id filter on entity DbFileView
18 September 2019
  •  API  Added contact_id filter for search method on entity ProjectView
  •  API  Added new field skype, private_phone, private_mobile, private_email on entity contact.
  •  API  Optimize to used contactview on entity contact.
06 August 2019
  •  API  Added search method for entity ProjectView
01 August 2019
  •  API  Added new field dateutc_create, dateutc_max_sla_resolution, dateutc_max_sla_hands_on_machine, dateutc_max_sla_contact, dateutc_in_progress on entity jobs_view.
  •  API  Used NewAPISession to create session instead of superadmin credentials.
  •  API  Optimize Odata filter on entityProjectView.
  •  API  Added new field project_root_parent_id on entity job_planning_view.
14 June 2016
  • HELP Added more info on page "Link Your ERP"
  •  API  Entity task, new readonly property created_by_servicedesk_api
7 December 2015
  • HELP New page "Change Log"
  • HELP New page "Create your own ServiceDesk"
  •  API  Compression (gzip/deflate) is now possible

September 2015
  • First Release in production