ServiceDesk API User Guide

You can notice that some entities have the type of view other than the object. These View Objects are used to return more information to the user with multiple foreign key fields. They represent the same entity.

These View Objects are used to return more information to the user with multiple foreign key fields. They represent the same entity.

Example :

  • Task
    This is the usual entity of task,contains few main fields.
    Which supports only POST/PUT/DELETE.
    Controller api/Task
  • TaskView
    Contains the entity fields but also the related foreign key fields.
    Which supports only GET.
    Url api/TaskView

Always use a view to perform GET methods and use the Entity to perform POST,PUT,DELETE.

Note : Views may have other supporting methods, helps you to perform specific actions.

Views supports OData queries. Please visit the Wello API website on https://developers.wello.solutions to find more information about OData.